Ardent AI

The AI agent that adapts to your business, not the other way around.

Have people been using the new chat feature so far this year?

Yes — the chat feature is seeing usage, but adoption is still concentrated.

21 out of 50 customers (42%) have used the chat feature at least once this year.

Trends: engagement is gradually picking up — the highest-activity days are clustering in February, and the peak active customer count has grown from 8 (in January) to 19 (in February).

Usage is spiky: clear high-activity days are interspersed with quiet ones, suggesting a subset of customers use it regularly rather than broad daily adoption.

The 58% of customers who haven't touched it yet could be a good target for outreach or onboarding nudges.

For customers who have used the feature, how are they feeling about it?

Overall sentiment is mostly positive, with one pattern worth watching.

Negative feedback is clustered in users from a small number of customers, suggesting those users might be experiencing bugs related to their account.

I want to reach out to customers who have had trouble. Let's focus on customers with the highest potential revenue and most negative comments.

Xenon Electronics stands out: high revenue potential, significant negative feedback, and their contract renewal is 60 days away. Would you like me to help draft an email to reach out?